In actkm I found a list of references to KM failure stories
Here I only list the failure reasons to make it easy for you. For more details you should read the stories
- overreliance on a database for problem solving
- to replicate the same knowledge-management system across different departments
- the original team of contributors in a project ends up squeezing out any knowledge from outside the core group
- the Field of Dreams trap: “Don’t assume that if you build it, they will come.” There was no incentive for anyone to invest time and energy to solve other people’s problems
- no process to monitor the quality of the written contributions
- expecting new technology and reengineering of processes to produce a collaborative, sharing culture, where the company’s greatest need was not new technology but a culture modification program to prepare for a KM initiative
- Management says they want it, but everything they do is opposed to it
- belief that professional standing depends on what you know that others don’t
- Technological incompatibility : each file had to be translated to a spreadsheet before transmission
- A respected head of KM at a large multinational consulting firm, who had her budget cut to nothing by senior management
- Defining knowledge within functions or silo-oriented communities of practice does not work. Instead define knowledge at the level of business processes.
- forgetting that a knowledge management initiative must relate knowledge to people’s day jobs.
- Attempting to apply Information Technology to tacit knowledge. This is fraught with difficulty. Instead, it is explicit knowledge that is most susceptible to the application of Information Technology.
- Failure to carefully manage external input to knowledge management initiatives managed to ensure people within the organization are in control of the initiative at all times.
- Failure to understand the organization’s willingness to change and to manage people’s expectations appropriately.
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