Posted by: zyxo | February 8, 2008

Information access time : 30:30:3


According to Warmoes a knowledge management consultant firm, knowledge management is about getting answers to questions. Indeed that covers a major part of it. Interesting is their 30:30:3 rule :

  • find an expert with the answer in 30 minutes
  • give me a document with the answer in 30 seconds
  • find the figures with the answer in 3 seconds

I wonder if someone can garantee these responsetimes. Although the first, if you can make the second work and if the expert is someone of your own enterprise should also be indentified in 30 seconds. What is the difference between a web page/resume and a document to find ?


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