I encountered this knowledge awareness matrix with 4 categories :
- aware of knowledge: what they tell you because they find it important
- unaware of knowledge: what they do not tell you, because for them it is so obvious and they think everyone knows it
- aware of lack of knowledge : what they tell you they should know but don’t
- unawere of lack of knowledge : what they do not know that they should know but don’t
Although it is quoted from the work of an IT analyst during his requirements analysis, I think you can use it when gathering information (knowledge ?) about functions/roles in the enterprise.